Terms & Conditions

Terms and Conditions of the Travel Agency

Passengers register for trips organized by Izimanija d.o.o. via the website or via e-mail. Only exceptionally via telephone sales or at an authorized agency. The basis is an advance payment. The received invoice is considered as an application form. By signing up for a trip, the passenger agrees to the general terms and conditions. When registering, the passenger is obliged to provide all the information and submit the documents required by the travel program. Any psycho-physical limitations and special dietary requirements must be reported by the passenger upon check-in. The passenger is obliged to review the contract (invoice) and, in case of any disagreement or error, complain about it within 3 (three) days after the invoice is issued.

Payment and conclusion of the contract

Izimanija d.o.o. does not charge an application fee (application costs) for its trips or they are already included in the published price.

Based on the passenger’s application, Izimanija d.o.o. make an informative reservation valid for 3 days. During this time, the passenger must pay an advance payment of at least 40% of the price of the arrangement, or as much as stated in the travel program. In case of non-payment or untimely payment of the advance payment, the reservation is considered to be cancelled. The reservation is only confirmed when Izimanija d.o.o. receives an advance payment.

By paying the advance payment, the passenger expresses agreement and acceptance of the offer, program, standard information from the standard information form and general terms and conditions of business. Advance payment is considered as signing the contract. Upon receipt of the advance payment, the agency sends the passenger an invoice-application form (agreement) to his e-mail or to his home address. The mentioned document is considered as a final invoice.

The remaining part of the price of the tourist arrangement is paid by the passenger no later than 30 days before the start of the trip, or as indicated in the program. If the passenger registers 90 days before departure or later, the organizer can change the amount of the advance payment accordingly but informs the passenger about this at the time of registration. Upon departure, the passenger must present a document about the paid arrangement to the tour manager. If the passenger does not pay for the arrangement within the stipulated period, which is indicated on the received invoice-application form, it is considered that he has canceled the arrangement, and the organizer has the right to charge cancellation costs.

The passenger undertakes to pay the difference that would arise due to a possible calculation error on the issued document. Izimanija d.o.o. however, undertakes to return to the passenger any overcharged amount resulting from a calculation error. This obligation is valid until the end of the financial year.

In case of group registration, advance payment for the entire group is a condition for concluding a group travel contract. If the group of passengers does not pay the advance payment within the deadline specified in the offer, the contract will not be concluded, regardless of the organizer’s offer. If the group does not pay for the arrangement within the stipulated period, which is indicated on the received invoice-application form, it is considered that the arrangement has been cancelled, and the organizer has the right to charge cancellation costs.

Services that are included in the price of the arrangement

The price of the arrangement includes transport, hotel and catering services listed in the program, as well as the organization of the trip. If not specified in the program, the prices of the individual tourist arrangement apply per person for accommodation in a double room.

Special services

Special services are those services that are generally not included in the price of the arrangement (single room, cancellation fee, insurances, special meals, additional optional excursions, visa, additional luggage, airport fees, etc.), and for which additional payments are foreseen in the program, so they the passenger pays separately.

At check-in, the passenger must state his wishes for additional or special services and pays them additionally in addition to the price of the arrangement as stated in the tender. Possible subsequent changes are possible with an additional payment of €15 per application form-invoice. During the trip itself, the passenger pays extra for special services to the tour leader in the place where the services are provided, in the appropriate currency.

In the case of an individual travel application, the passenger can leave it to Izimanija d.o.o. to try to find a fellow traveler with whom to share a room, or who is willing to share a room with him or pay extra for a single room (where possible).

Prices (Article 57.d ZVPot)

Travel prices are specified in the programs and are valid from the day the program is published. The prices apply exclusively to the services listed in the program. Izimanija d.o.o. has the right to change the price in accordance with the Code of Obligations and the legislation in force in the Republic of Slovenia, if there has been a change in the exchange rate or carrier tariffs that affect the price of the trip.

Izimanija d.o.o. may assert the right to change the agreed price no later than 20 (twentieth) days before the start of the tourist package and immediately informs the passenger about the change – clearly and comprehensibly on a permanent data carrier with the included explanation and calculation of the increase. The consumer can agree to the proposed change or withdraw from the package travel contract within a reasonable period determined by the tour operator without having to pay a cancellation fee. If the consumer does not respond within the set deadline, he is considered to be withdrawing from the contract. In case of an increase of more than 8%, the passenger has the right to cancel and refund the entire amount paid. If the price increases by more than 8% of the price of the tourist package, the consumer can withdraw from the contract in accordance with the third paragraph of Article 57.d of the ZVPot or in accordance with the second paragraph of Article 57.h of the same law.

The consumer has the right to a price reduction if there is a reduction in the price of the relevant costs (fifth paragraph of Article 57.d of the ZVPot). In the event of a price reduction, Izimanija d.o.o. can from the amount owed to the consumer, he deducts the actual administrative costs incurred by reducing the price. At the request of the passenger, Izimanija d.o.o. submit evidence of these administrative costs (sixth paragraph, Article 57.d, ZVPot).

Trip cancellation (Article 57.f ZVPot)

Pursuant to Article 57f of the ZVPot, the passenger may withdraw from the contract – package travel – in whole or in part at any time. In case of withdrawal from the package travel contract, Izimanija d.o.o. may requires the consumer to pay an appropriate and justified termination fee.

The passenger has the right to cancel the trip in writing via e-mail exclusively to [email protected].

In case of cancellation of a one-day trip (up to 24 hours; no overnight stay), Izimanija d.o.o. has the right to reimbursement of expenses due to trip cancellation, the amount of which depends on the time in which the passenger canceled, namely:

• up to 30 days before departure, administrative costs of 10% of the price of the arrangement or a minimum of 15 EUR
• from 29 to 22 days before departure, 40% of the price of the arrangement,
• from 21 to 15 days before departure, 50% of the price of the arrangement,
• from 14 to 8 days before departure, 60% of the price of the arrangement,
• cancellation later than 7 days before departure, 100% of the price of the arrangement.

In case of trip cancellation: mountain trip or holidays, trekking, mountaineering, mountaineering expeditions, other hiking or Izimanija d.o.o. has an active program. the right to reimbursement of expenses due to trip cancellation, the amount of which depends on the time in which the passenger canceled, namely:

• up to 90 days before departure, the amount of the advance payment,
• from 89 to 70 days before departure, 50% of the price of the arrangement,
• from 69 to 50 days before departure, 60% of the price of the arrangement,
• from 49 to 31 days before departure, 70% of the price of the arrangement,
• cancellation 30 days before departure or later or no-show, 100% of the price of the arrangement.

In the case of cancellation of reservations for airline tickets, scheduled airline tickets, vehicle or boat rentals, the cancellation costs are 100% of the basic price immediately after fixed confirmation.

The eighth paragraph of Article 57.f of the ZVPot stipulates that in the event of withdrawal of the consumer from the package travel contract in accordance with the first and sixth paragraphs of this article or withdrawal of Izimanija d.o.o. from the contract in accordance with the first paragraph of Article 57.g, the travel organizer shall return to the consumer all payments made without undue delay, but no later than within 14 days after withdrawal from the contract, except for the termination fee determined in accordance with the third and fourth paragraphs of this Article.

If the passenger is unable to participate in the trip, he can transfer his reservation to another passenger who meets the requirements for the particular trip. The consumer must inform the travel organizer or the seller about this in writing via e-mail no later than 8 days before the start of the trip. The consumer must reimburse the travel organizer or the seller for costs directly related to the transfer of the reservation.

In the event that the passenger withdraws from further travel at his own request during the trip, he is not entitled to reimbursement of expenses, any compensation or price reduction when returning. In this case, the passenger is responsible for any costs and damage caused by changing the program.

Izimanija d.o.o. or an authorized person (e.g. the route manager) can refuse a person at any time before the trip or on the day of departure, when they assess that the passenger could endanger the health or property of himself or others, or who is clearly under the influence of alcohol, drugs or other such substances at the time of departure substance. Izimanija d.o.o. in this case, he acts according to the provisions on the passenger’s cancellation.

Izimanija d.o.o. has the right also during the trip to request the passenger to interrupt the joint journey with the group, if he does not ensure that he personally, his personal documents and his luggage meet the conditions prescribed by border, customs, sanitary, monetary and other regulations , or if he is clearly under the influence of alcohol, drugs or other substances of this type, or if he behaves inappropriately towards other passengers or his exclusion is required by the group or he is psycho-physically incapable of moving in the group (lack of fitness, unwillingness, moving away from the group,…). Izimanija d.o.o. in this case, he acts according to the provisions on the passenger’s cancellation.

If the conditions for reimbursement of costs due to cancellation of the travel contract are specified differently in the announced program or sent offer, the conditions specified in the program or offers.

Severance pay

When the passenger foresees the possibility that he or his immediate family will have to cancel the trip due to certain circumstances, he can inform the agency at the time of registration and pay the cancellation fee at the time of registration as dictated by the chosen insurance company. The program can specifically determine a different amount of the termination fee, or that the termination fee is not possible. The agreement on severance pay applies in case of sudden illness, accident and death in the immediate family (spouse, parents, children) or as stated in the terms and conditions of the partner insurance company.

Izimanija d.o.o. has concluded an insurance contract for the cancellation of the tourist arrangement with Europaische Reiseversicherung AG (Generali Zavarovalnica d. d.), where the traveler can take out insurance for the tourist arrangement. The insurance is only valid if the premium is paid in full when the insurance is taken out. The passenger receives the general terms and conditions of insurance at the agency’s business units, and they are also published on the insurance company’s website www.evropsko.si. The course of settlement of the claim and the time of settlement of the claim is the responsibility of the insurance company through which the insurance was concluded. If the organizer of the tourist arrangement is another travel agency, the passenger can decide to insure the cancellation of the tourist arrangement with Europaische Reiseversicherung AG (Generali Zavarovalnica d. d.) or in accordance with the general terms and conditions of another organizer of the tourist arrangement.

In the event that the passenger, upon canceling the trip, submits a document stating that he cannot travel (military draft, medical certificate, etc.), but has not paid the cancellation fee, Izimanija d.o.o. reimbursement for trip cancellation as specified in point 6 of the general terms and conditions. In case of paid severance pay, Izimanija d.o.o. has the right only to reimbursement of administrative costs of €30 and the amount of the termination fee. The passenger does not have the right to reimbursement of costs for obtaining a visa, vaccinations or other services that the passenger himself arranged for the trip (e.g. parking, ..).

A claim for the cancellation fee cannot be made after the start of the trip, nor for the unused part of the trip.

Travel documents

Passengers applying to travel abroad must have a valid passport or other valid, appropriate document to enter each country. The passenger is obliged to pay attention to all provisions regarding the validity of the travel document. Passengers must upon check-in or by the deadline specified in the program, submit the necessary data or a photocopy or a scan of the travel document and documents for the visa of the country to which they are traveling. In the event that the passenger does not fulfill this obligation, Izimanija d.o.o. acts. as if the passenger had canceled the trip. Basic information related to the travel document is provided in the tender; and in more detail at the latest in the notification before departure.

The traveler is obliged to obtain the visas required for these countries. If the passenger does not fulfill this obligation, Izimanija d.o.o. according to the provisions on the passenger’s cancellation of the trip. If the traveler’s visa is arranged by Izimanija d.o.o., it does not guarantee the success of obtaining the visa. Costs of obtaining visas Izimanija d.o.o. does not refund the passenger. In case of refusal of entry into the country or other obstacles, all costs are borne by the passenger himself. It is considered that the passenger arranges the visa himself, if the agency Izimanija d.o.o. does not deliver all the necessary documents within the prescribed period, regardless of whether the passenger is with Izimanija d.o.o. already paid for the acquisition of these documents.

Customs and foreign exchange regulations

Passengers are obliged to comply with customs and foreign exchange regulations. If passengers are unable to continue their journey due to non-compliance with the regulations, they bear all the consequences and costs incurred in doing so.

Cancellation of trip or change of program (Article 57.g ZVPot)

Izimanija d.o.o. reserves the right to cancel the package tour if the required number of passengers written on the tour invitation – package tour contract does not register for the trip. The organizer may withdraw from the package travel contract if, due to unavoidable and extraordinary circumstances, he cannot fulfill the package travel contract and inform the consumer of the withdrawal from the contract before the start of the tourist package without undue delay. Izimanija d.o.o. notifies passengers of withdrawal from the contract within the contractually agreed period, but no later than:

• 20 days before the start of the tourist package for trips longer than 6 days;
• 7 days before the start of the tourist package for trips lasting from 2-6 days;
• 48 hours before the start of the tourist package for trips shorter than 2 days.

Also, Izimanija d.o.o. adds the right to complete or partial withdrawal from the program, if extraordinary circumstances occur before or during the program that could not be expected, eliminated or avoided (wars, riots, strikes, terrorist actions, sanitary barriers, natural disasters, coronavirus , bad weather, etc.); for Izimanija d.o.o. however, these circumstances represent a valid reason for not announcing the program or accepting reservations for it, if they existed at the time of the announcement and sale of the arrangement.

Izimanija d.o.o. reserves the right to change the day and time of departure due to force majeure, as well as the right to change the direction of the trip if the conditions for the trip change (uncertain situation in the country where the program is taking place, natural disasters or other unforeseen causes to which Izimanija d.o.o. cannot influence), without special compensation and according to the applicable regulations in passenger traffic. Izimanija d.o.o. cannot take responsibility for changes to the program due to the occurrence of any force majeure during the course of the program. In these cases, it can provide passengers with services in a modified form, based on existing options.

In the event that Izimanija d.o.o. cancels the trip, the traveler is entitled to a full refund of the arrangement, but is not entitled to a refund of the cost of the visa required to enter the country to which the trip is to be made, or the cost of vaccinations required by the program. Likewise, the passenger is not entitled to any compensation; except for the refund of the amount paid. About any subsequent change in the Izimanija d.o.o. program. informs the passenger immediately.

In the event that the situation at the destination itself does not allow the travel organizer to accommodate passengers in the ordered facility, Izimanija d.o.o. can places the passenger at the same destination in another facility of the same category. If the organizer offers accommodation in a facility of a lower category, he is obliged to reduce the price of the package accordingly.

Obligations and rights of the organizer

The organizer must take care of the good performance of services and the selection of business partners and represent the rights and interests of passengers in accordance with good customs in tourism. He is obliged to provide the passenger with all the services listed in the arrangement program and is responsible for any unrealized or only partially realized services. Izimanija d.o.o. excludes any responsibility in case of change or non-implementation of services caused by extraordinary circumstances (wars, riots, strikes, terrorist actions, sanitary barriers, natural disasters, etc.) or delays of means of transport for which the carrier is not responsible in accordance with positive legal regulations.

The travel organizer must, without undue delay, provide appropriate assistance to a passenger who finds himself in trouble during the trip. Assistance includes: provision of relevant information about health services, local authorities and consular assistance, assistance in providing means of long-distance communication and assistance in finding alternative travel arrangements. If the problems arise due to intentional or negligent behavior of the consumer, the organizer can charge the passenger a reasonable compensation.

When the tourist package also includes transportation, the organizer provides the passenger with an equivalent means of transportation, even if the passenger requests a price reduction, compensation for damages, or withdraws from the contract. In the event of denied boarding against their will, flight cancellation or major air transport delay, the passenger may, in accordance with Regulation (EC) no. 261/2004 claims compensation from the actual airline (either through the airline’s online link or through one of the specialized intermediaries) even when such a flight is an integral part of a package tour.

Izimanija d.o.o. has the right to change the departure or destination airport, timetable, carrier, aircraft type, flight direction and flight course, which occur due to various organizational or technical reasons. The organizer has no influence on the occurrence of delays due to overloaded passenger traffic, strikes, bad weather. The organizer is not responsible for the punctuality of land, sea and air transport, when it is carried out by public means of transport, on regular or special passenger transports, voyages or flights. The responsibility of the carriers is duly defined in the contract between the passenger and the carrier, which comes into force with the use of the means of transport. The organizer is not responsible for material or non-material damage caused by delays, cancellations or changes to the transport or means of transport.

The changes from the previous paragraph in the case of package tours do not count as a change in the travel program, since the first and last day of the trip, regardless of the time the trip starts, are intended exclusively for the passenger’s arrival at the agreed destination or departure from it, but not the passenger’s rest and use of the hotel and organizer’s offer.

Complaints

The passenger must, without undue delay, report inadequate service on the spot to the representative of the organizer (e.g. route manager) and at the same time inform our office in Slovenia exclusively via e-mail. In doing so, the passenger indicates all discrepancies that he finds during the performance of the travel services included in the contract. Izimanija d.o.o. must eliminate non-conformities within a reasonable period of time (Article 57e of ZVPot).

After the end of the trip, the passenger must file a (reasoned and supported by evidence) complaint in writing within 2 years after the end of the trip (fifth paragraph b57.f of Article ZVPot). Without written complaint Izimanija d.o.o. does not handle claims for price reductions and compensation and other claims. The organizer is obliged to respond in writing to the complaint within 8 days, or within the time period required to obtain information about the cause of the complaint from the service provider.

If it is the fault of Izimanija d.o.o. if the program or some services are not fulfilled, the passenger has the right to reimbursement in the amount of the real value of the services not performed, except in the case when Izimanija d.o.o. the right to cancel the arrangement or change the program.

If, judging by the content, the complaint could have been resolved on the spot, but the passenger did not rebuke the error and did not inform the above-mentioned persons about the irregularity during the trip, it is considered that the passenger agreed with such a defective service and thereby lost the right to subsequent complaints with a request for a reduction in the price of the service or payment of damages.

In accordance with Article 894 of the Code of Obligations, the maximum compensation due to incompletely performed service is limited to the amount paid. The passenger has the right to compensation in the amount of the real value of the services not performed. The Frankfurt compensation table is taken into account when assessing compensation.

When the passenger accepts the approved amount of the complaint claim, by accepting this amount, he agrees that his claim is fully resolved and by this act confirms that he has received adequate satisfaction and renounces any repeated or additional claims.

Health regulations

In the event that in the travel program or in the notification before departure, certain vaccinations are required, each passenger must obtain an international certificate – a yellow booklet, with recorded vaccinations. The same applies to other medical certificates (e.g. a negative test for the coronavirus) that are mandatory for the trip. Izimanija d.o.o. is not responsible for possible complications or the passenger’s interruption of the trip due to the passenger’s non-compliance with the health regulations of the country he is entering, as well as for the costs related to this.

Luggage

Baggage transport is free of charge up to the weight determined by the carrier. Izimanija d.o.o. assumes no responsibility for lost or damaged luggage. The passenger himself addresses the report about lost or damaged luggage to the hotel or carrier. In the case of air transport, the airline is solely responsible for the baggage, based on the regulations that apply in international passenger transport. In the case of bus transport, the bus operator is responsible for luggage.

In the case of air transport, the passenger has the right to carry a certain weight of luggage free of charge (as determined by the carrier), and each additional kilogram is paid by the passenger on the spot in the appropriate currency or as determined by the airline. Children under the age of two are not entitled to free baggage transportation.

With a low-cost carrier (Ryanair, Easyjet, etc.), the allowed weight of baggage that you check in for an additional fee is usually lower than that allowed with regular carriers. Each extra kilogram is charged extra. The permitted weight of personal luggage that you take with you on the plane may also be lower, which passengers are informed of at the latest with a notice before departure.

Documents

The passenger is obliged to provide the organizer with his exact information when registering (the name must match the name on the personal document with which he is travelling). The passenger is responsible for any damage or costs due to incorrect data.

If the passenger loses documents during the trip or they are stolen, but they are absolutely necessary to continue the trip or return to the home country, the passenger must obtain new ones at his own expense. Regarding the formalities in this regard, the passenger can contact the tour manager for advice and assistance. In the event that the passenger has to interrupt the trip due to the loss or theft of documents, he is not entitled to a proportional refund of the paid trip.

Protection of personal data

Izimanija d.o.o. collects, stores and protects the obtained personal data about guests in accordance with the Personal Data Protection Act (ZVOP-1) and other regulations. Your personal data will be used exclusively for the purpose for which it was obtained and will not be transferred.

Izimanija d.o.o. processes the personal data of passengers for the purpose of executing a (package) travel contract or to implement the necessary measures before concluding them, all in accordance with the Personal Data Protection Act and Regulation (EU) 2016/679 of the European Parliament and of the Council, and is committed to the highest standards ensuring the protection of individual rights. Izimanija d.o.o. processes personal data primarily for the purpose of concluding or fulfilling a contract. A passenger by concluding a contract or by ordering a reservation, according to the legitimate interest of the agency, he agrees to the use of the provided personal data also for the purposes of statistical processing, market research, conducting business analysis, sending travel-related notifications, quality control and informing about the offer of the agency or its partners (for the purposes of direct marketing), whereby Izimanija d.o.o. may for the last mentioned purpose, the personal data of passengers, such as name, surname, address, e-mail address, telephone number, will be forwarded to an external contractor who sends such notifications about the offer. It does not forward the data to third parties, unless there is a legal basis for this provided by law. To the extent that travel service providers, such as hoteliers, carriers, guides, and the like, to whom it is necessary to provide the passenger’s personal data in order to carry out the trip, operate outside the jurisdiction of the EU, their protection, as provided by the regulations of the EU and its member states, cannot be guaranteed. The same applies to details from the passenger’s travel documents or data on health or medical matters that the traveler communicates to the agency and that must be forwarded for the execution of (package) travel contracts. It is considered that the passenger who is the signatory of the contract or the client of the reservation upon request, the personal data of fellow passengers, which he provides when concluding the contract or placing an order, obtained with their consent and knowledge of the content of the contract or orders relating to their personal data, and is solely responsible for these fellow travelers to provide their personal data to the agency. If the traveler does not want the processing of data from direct marketing, he can declare this when registering for the trip. At any time, the passenger can request in writing or in another agreed way that the personal data controller permanently or temporarily stops using his personal data for the purpose of direct marketing. He can also exercise all other mechanisms provided for the protection of his personal data by general regulations, such as the right to access personal data, their correction or deletion, restrictions on processing, transfer to another controller and the right to object and complain to the state supervisory authority. Izimanija d.o.o. appointed the director of the agency to ensure the protection of passengers’ rights. Requests regarding the rights of passengers in the field of protection and free flow of personal data are accepted at the email address [email protected], or by mail at the address Izimanija d.o.o., Grajena 74, 2250 Ptuj, Slovenia, Europe with the letter: GDPR.

Notice before departure

The passenger receives the final notification no later than 5 (five) days before departure. Any damage caused by the passenger providing an incomplete or incorrect address for the purpose of filling out the invoice and subsequently informing about the trip shall be borne by the passenger. In the event that the passenger does not receive the notification within the specified period, he is obliged to report himself at his check-in point and request it. Complaints from the address of undelivered mail Izimanija d.o.o. will not consider.

Passenger rights in the palm of your hand

Passenger rights in the palm of your hand You can also read everything about passenger rights when traveling on the website of the European Commission.

Liquidity problems

If individual travel services of package travel or of the related travel arrangement would not be carried out due to the liquidity problems of the package travel organizer or provider that enables connected travel arrangements, the passenger requests their provision from the addressee, about whom he is informed on the standard information form before concluding the contract. If the contract includes transportation, the organizer is also responsible for the return. The guarantee in case of liquidity problems is enjoyed by travelers regardless of their place of residence, place of departure or place of sale of the tourist package and regardless of which EU member state the entity providing the guarantee is in.

As an example of liquidity problems, Izimanija d.o.o. special purpose bank deposit no. 9-12-12001582 for the year 2020 in the amount of €37,500 for reimbursement of all payments made by the consumer or on his behalf, if individual travel services were not provided due to liquidity problems of the travel organizer at Delavska hranilnica, unit Ptuj: Ulica heroja Lacka 12, 2250 Ptuj. Contact: [email protected] or +386 2 620 93 60

Information

Information that the passenger receives at the check-in point, Izimanija d.o.o. they are not more binding than the information in the program or offer. In case of doubt, the following are always considered valid: written offer, written information or written explanation. Photos published on the Internet and in advertising materials, the content of which is of an animation nature or jih Izimanija d.o.o. submitted by travelers who wish to be published, they are of an informative nature, therefore Izimanija d.o.o. does not guarantee the completeness or authenticity of the data and the appearance of these photographs.

Izimanija d.o.o. reserves the right to typographical errors on the website and other promotional material. In the event of such errors, the passenger will be notified by the sales clerk upon check-in. If, due to possible errors, information about travel services differs, the information and data specified on the offer or in the travel receipt/voucher. The Agency does not assume any responsibility for any viruses that may be transmitted to users from the website, which is why it is recommended that users protect themselves against the risk of viruses before downloading information from the website. The agency is responsible for errors caused by technical malfunctions in the reservation system, unless the passenger is responsible for these errors or they are the result of unavoidable and extraordinary circumstances.

Standard Information Form for Package Travel Contracts and Related Travel Arrangements

The offered combination of travel services is a tourist package within the meaning of the law governing consumer protection. Therefore, you will be entitled to all EU rights that apply to package tours. The organizer of the package or of the related trip (Izimanija d.o.o.) assumes full responsibility for the appropriate implementation of the tourist package in its entirety. In addition, the organizing company, in accordance with the law governing consumer protection, provides a guarantee that in the event of his/their liquidity problems, your payments will be reimbursed and will guarantee your return when the tour package includes transportation. You can find more information about key rights from the Consumer Protection Act (ZVPot) at: http://www.pisrs.si/Pis.web/pregledPredpisa?id=ZAKO513.

Key rights under the Consumer Protection Act:

Consumers receive all essential information about the travel package before concluding the package travel contract.

At least one company is always responsible for the proper performance of all travel services included in the contract.

Consumers receive an emergency telephone number or contact point information through which they can contact the tour operator or travel agency.

Consumers can transfer the tourist package to another person by giving notice within a reasonable period of time and upon payment of any additional costs.

The price of the tourist package can only be increased if special costs arise (for example, fuel prices) and if this is expressly stipulated in the contract, and in no case later than 20 days before the start of the tourist package. If the price increases by more than 8 percent of the price of the tourist package, the consumer can withdraw from the contract. If the tour operator reserves the right to increase the price, the consumer has the right to reduce the price if there is a reduction in the relevant costs.

Consumers may withdraw from the contract without paying any cancellation fee and receive a full refund of all payments if any of the essential elements of the tour package other than the price have changed significantly. If the company responsible for the travel package cancels the travel package before it begins, consumers are entitled to a refund, where appropriate, as well as compensation for damages. – Consumers can withdraw from the contract before the start of the tour package without paying any cancellation fee in case of extraordinary circumstances, for example, if there are serious security problems in the place of travel that are likely to affect the tour package.

In addition, consumers may withdraw from the contract at any time before the start of the tour package against the payment of an appropriate and justified withdrawal fee.

If essential elements of the tour package cannot be provided in accordance with the agreement after its commencement, suitable alternative arrangements must be offered to the consumer at no additional cost. Consumers can withdraw from the contract without paying any cancellation fee when the services are not performed in accordance with the contract and this significantly affects the implementation of the tourist package and the tour operator does not remedy the problem.

Consumers are also entitled to a price reduction and/or compensation for damages when travel services are not performed or are performed inadequately.

If the consumer is in trouble, the tour operator must provide assistance.

If the tour operator or travel seller, when providing a guarantee in case of liquidity problems, has liquidity problems, the payments will be refunded. If the tour operator or travel seller, when providing a guarantee in case of liquidity problems, has liquidity problems after the start of the tour package and transportation is included in the tour package, the return of consumers is guaranteed.

In case of current liquidity problems of the organizer (specified on the application form or the application contract), which make it impossible or prevent the implementation of the tourist package already paid for, you have the right to implement it, and if this is not possible, to return the payments or return to place of departure, if the transport was part of the paid-for tourist package. Events that could occur in such a case are guaranteed by a dedicated bank deposit of the organizer of the trip in question, which can be seen in the organizer’s documents (the organizer’s website – General Terms and Conditions).

General conditions updated on February 1, 2024